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Help with Common Toilet Problems & How to fix them call 01482291992

QUESTION?

Good morning, I'm Mircea Trif and I'm interested in a toilet seat and cover mink coloured. In particular, I've seen the Ideal Standard Toilet seat ELLISSE in MINK COLOUR and the Ideal Standard Palazzo - Galliano - Ravenna Tesi Toilet Seat And Cover Colour: MINK on your website and I was wondering: - what's included in the price (toilet seat, cover and the body behind as well? or just the first 2, as I don't need anything else) - regarding the ELLISSE seat, is the body behind separated from the seat? - when one of them would be available (the fastest); - if it's possible to pick it from your warehouse and where your warehouse is; I urgently need one of this two so if you can let me know about the first availability you have I'd really appreciate that.

ANSWER

Please kindly ring us on 01482291992 for further advise or better still email us a photo of your toilet to customerservice@mytoiletspares.co.uk

QUESTION

Please find attached dimension notes of the existing Ideal Standard pan (M949) plus 2nr photographs (face on and side on). Given the flooring is amtico and walls tiled the sizing, the base in particular, is fairly critical as you might well imagine especially as the finishings have been cut around the pan and cistern (otherwise I would have just gone for an all new set which would have been so much easier). The pan you have forwarded looks ok but I will need you to check the dimensions please.

ANSWER

The Toilet Pan you need for the ideal Standard M949 is the Ideal Standard Revue Toilet Pan, please call us for price and availability on 01482291992-Thank you

QUESTION

From your website I see that you may stock the toilet seat we are after. We originally bought the toilet in 2006 and our memory is that it was called AXA Uno (Italian). I spoke to your customer services and they I asked me to send you some pictures of the toilet seat in question. Approx dimensions of the top cover are: Length: 475 mm Width: 375 mm Height: 35 mm

ANSWER

Thank you please kindly find your seat here AXA Uno Toilet seat and cover Soft Close 

QUESTION

Trying to identify ideal standard toilet to order new soft close seat. Cistern codes 1111 on left hand side and what looks like E6222 on left Many thanks

ANSWER

Thank you for your email, please find your correct Toilet Seat E620301 Jasper Morrison Seat and Cover  Normal Close

E621401 Jasper Morrison Seat and Cover Slow Close

QUESTION

Do you have Armitage Shanks Toilet Seat Cabria Kimera or Toscana Seat K700801 Ideal Standard Toilet Seat Code Under Toilet Cistern Lid H/M89 in stock

ANSWER

Yes we do for next day delivery please find below

https://www.mytoiletspares.co.uk/armitage-shanks-toilet-seat-cabria-kimera-or-toscana-seat-k700801-ideal-standard-toilet-seat-code-under-toilet-cistern-lid-h-m89.html

QUESTION

How do I Fix my constantly Running/Dripping Ideal Standard Toilet

ANSWER

The major reason for dripping in all toilets is due to a worn Fill Valve Diaphragm, perished Flush Valve Seal or bad fill valve, first you need to identify what’s causing this and how to resolve the problem. This should be a straightforward fix, Flush the toilet and look for a fill valve leak. Lift up the float arm when the tank is filling to see if the water stops, if it doesn’t then it’s a Faulty Float Valve, you can either change the Float Valve or change the Diaphragm in them. If the Float Valve stops flowing when the arm is raised then it’s the Flush Valve/Syphon then a new seal is needed. Please ring us on 01482291992 in case of any further queries.

The Seals for Ideal Standard and Armitage Shanks is SV01967 and the Fill Valve/Inlet Valve Diaphragm is SV90167

Find all Seals and Diaphragms here

QUESTION

Hi Can you please give me the dimensions to this seat, I think the one I have is Stylo but I’m not sure, I know it’s Bella Vista, BELLAVISTA STYLO ORIGINAL TOILET SEAT CLOSE WHITE CODE UNDER CISTERN LID IS 2314

Thanks

ANSWER

Thank you and yes it is the Bellavista Stylo please kindly find the link for the both the soft Close/Slow Closing Seat with all the fittings and the Normal Close/Standard close with all the fittings. This are all original seats

 QUESTION

Hello I'm wondering if you possibly have a replacement button for this concealed toilet system. It has a clear tube that connect onto the syphon to make it flush.

New layer...

Answer Morning John Thank you for your email, please kindly find below a link to your Oli push button which comes with the Chrome Cover Thank you

QUESTION Hi, I have 3 vitra toilets which work fine however I need to replace the hinges for the toilet seats (please find enclosed picture). Can you advise if you stock the respective hinges or could you suggest a company that might? For reference the gap between the screw holes from external edge of one hole to the external edge of the other is 2.5cm. I would also need self locking (expanding screws) to attach the seat to the top fixing holes. Can you also let me know if you stock plastic trim for shower screens. ANSWER Hi Jules, Thank you for your email, please kindly find your Vitra Hinges here

QUESTION

Hi,

I am having an issue with my concealed cistern at present, whereby the fill valve seems to continue to draw a small amount of water after the float has signalled that the cistern is full. I can hear a small hiss noise like the sound of water flowing through. If I put pressure on the valve and push it tighter/closer to the inlet with my hand it seems to stop, therefore I'm wondering is there an issue here where the 2 are not sealing properly? Have you heard of this happening before? There is a pump to pump water to the toilets/showers etc. and this runs every 4/5 mins for 20 seconds which will eventually lead to premature failure of the pump. I am sure that this cistern is the issue as when I turn the flow off to this cistern the pump doesn't cycle through as it does normally.

 Whats there is Valsir, identical to :

VALSIR FILLING VALVE FLUSHING MEDUSA VS0801008 FLOAT/ VS0820804

Can you please advise when you get a chance? 

ANSWER

Hi Ken

Thank you for your email, the Fill/Valve Float Valve is full of Lime Scale, that is why it’s doing that the only best way is to change the inlet all together. Please kindly find the your Inlet Valve/Float Valve/Fill Valve here

Thank you

QUESTION

Good morning, Can you help us out ? Do you know who sells Bellavista sanitary products in Belgium ?

If not, what is price for toilet seat see picture and do you deliver to Belgium ?

By comparing to your website it seems like model Duna.

 Yours sincerely,

ANSWER

Hi,

 Thank you for your email, we have this in stock for next day dispatch and we ship to all over the world Please find your Bellavista Duna Toilet Seat Here

QUESTION

I am trying to replace a broken toilet seat but as you can see, the left bolt is stripped so a screw driver cannot remove it, does anyone know another tool I can use? 

ANSWER

Hi

Have you already removed seats from the Pan? Any chance we can have the Make and Model of your toilet and if possible a Photo of your complete Toilet will be very helpful

 QUESTION

Toilet continues to fill after flushing- I noticed the toilet bowls in my home continue to fill with water after flushing and they only stop filling when the tank is full. Is this normal behavior? I ask because shortly after flushing, the bowl is full and the continued filling of the bowl is a waste of water since its just emptying out as it fills.

ANSWER

Thats normal... it will stop filling when the tanks waterline is achieved. You could adjust the Float Valve/Fill Valve/Inlet Valve

QUESTION

I have a leak around the toilet base-I can watch it start to seep from under the base. This only happens when we flush the toilet.
I do not understand. I'm not a plumber, but to my knowledge there is only a wax seal under there, so if it is leaking, it should leak all the time. Again, to my knowledge there is no valve that opens and closes under the base of the toilet when you flush.

ANSWER

Replace the close coupling Kit

QUESTION

 Toilet Flushes Slowly and then gurgles and fills up slowly- At first the tank just had no water in it and before that is wasn't flushing at all. Well we fixed that issue now the toilet flushes but the water comes up then slowly goes down, gurgles and then slowly comes back up to either the original water level or lower. 

ANSWER

Theres a clog in the drain, tell you emergency maintenance guy to run a fish, if that doesnt work he will need to run a camera to find the clog

QUESTIONS

Water trickles in toilet Pan - I have this problem for several weeks now with water trickling in from the tank into the bowl, after a few minutes the water valve turns on and fills the tank back up. I have replaced the flapper which didn't solve the problem. I have also replaced the flapper valve and tank to bowl gasket and the water is still trickling and the water valve is still running when the tanks gets a little low. I'm not sure what else I can do to resolve the issue. 

FYI - I replaced the water fill valve about 6 months ago with a fluidmaster universal kit and it I didn't have the problem until about 2 weeks ago.

Any ideas what might be causing the water to trickle? How I can fix it?

ANSWER

Replace the Diaphragm in the  fill valve /Float Valve /Inlet Valve as well as the Syphon Seal / Flush Valve Seal as this is mostly caused by lime scale damaged

QUESTION

Toilet Tank Not Refilling-Upon flushing the toilet the other day, I noticed I did not hear it refill. I opened the lid to the tank and noticed it was less than a quarter full of water. I turned the water supply to the toilet off for about five minutes - upon turning the water back on, the toilet filled.  This continues to happen after a few uses and is always resolved by the method I mentioned above.  Side note - I noticed the Refill Tube is not connected to the Overflow tube, not sure if this is contributing to this issue. 

ANSWER

The refill tube must be secured into the overflow port. if not, you will create a siphon effect. Place it into the tube, secure it with a clip from the package (or wire) please ring us in case you are in doubt 01482291992

QUESTION

My house has two Kohler toilets. They cannot seem to flush more than a couple wads of toilet paper. I have adjusted the float level & changed the flapper with no luck. One strange thing is that when you flush the water it goes down slowly then back fills a tiny bit and then goes down again. Almost like a double flush but very weak. Any suggestions on how to get a stronger flush?
ANSWER
Does the flush action change if you hold the flapper up until all the water leaves the tank? Please call us or provide more info.
QUESTION
I just replaced all the inner components of my toilet tank. All seemed well, but after I flushed, it started to run. At that point I adjusted the float (tightened) by about 1/8 of a turn and the running stopped. Flushed again, running started again. Tightened 1/8 a turn and it stopped. Flushed, running started. Kept doing the same until the float was so tight it was nearly on the bottom of the tank. Any ideas why tightening would stop the run, but the next flush the same problem persists? Thanks!
ANSWER
Hi can we please have the name of your toilet please and also it could be due to the Float Valve/Fill Valve not properly adjusted
QUESTION
Toilet Bowl Only Fills Up Half Way- When I flush the toilet water from the tank flushes the waste down the drain, the flapper closes, the tank refills with water up to the water line and the ballcock valve shuts off completely. My problem is that the bowl is only partially filling to perhaps 50% of the water that used to fill the bowl. To me it seemed like the flapper was closing too quickly so I installed a new flapper and the result was still the same.
ANSWER 
Replace the ballcock / Ball Valve / Inlet Valve / Fill Valve. The refill tube may not be providing adequate flow into the over flow to refill the bowl.
QUESTION
continuous toilet running-My toilet continuously has the sound of water running. I tried replacing the flapper based off of something I read online, and the problem persists. After a little more reading I think the problem is with the flush valve assembly, and I think it needs to be replaced. 
ANSWER
If water is continuously running over the overflow, it's the fill valve If you are losing all the water out of the tank to the bowl, it's the flapper See below for a link to all the Fill Valves and Flush Valves
QUESTION
Slow filling Toilet Tank - After flushing, the tank fills slowly and it seems more water is entering the toilet bowl instead of the tank. I've already replaced most of the guts in the tank to include the flapper but not older fill stem (?) due to the challenges I would have replacing it... (mostly because I don't really know what I'm doing). The water pressure seems fine to me; if I take the fill line out of the stem it fills the tank rather quickly. But once I put the fill line back in the stem most of that water goes to the toilet
ANSWER
Change the Fill Valve / Float Valve / Ball Valve you can find it here
QUESTION
Spout runs on for 4-5 seconds after shut-off- My kitchen faucet with sprayer. The spout had seized up and could not be removed, so I purchased a new spout assembly, spout body, and diverter. Once everything was connected, I found that the water ran on for several seconds after the tap was shut off. However the water stops immediately when turning the tap off with the spray running, suggesting the tap and cartridge are OK. 
ANSWER
Do you have same problem from both hot and cold.  When you said it doesn't run when using spray. You meant when you hold spray on and you secured at tap right? Have you tried removing and cleaning the aerator? This can happen when there is sediment clogging the aerator.
QUESTION
My toilet has a 2-button flush, the little button will use less water and the Big Button more water, But you can't push the little button down without also pushing the big chromed one down too. It's the big chromed one that can be pushed down on its own. Pushing both buttons together makes me think "will use more water" whereas pushing one of the buttons makes me think "will use less water."

ANSWER
Smaller Button means less water, but if you can't push just the smaller one, Maybe it is jammed you will need to take the cistern lid off to check whats going on.
QUESTION
How To Identify Toilet Manufacturer -I'm trying to figure out who manufactured a toilet. I don't see anything inside the tank or on top of the bowl. There are some numbers inside the tank but no manufacturer name. Any other way to id?
ANSWER
Post some pictures let's have a look. Take a picture of the Toilet Tank Toilet Cistern Internals as well